Monday, December 31, 2007

Phone Conversation of the Day

Phone rings... Mumbai number. I answer.

Female voice: "May I speak to Mr (The Guy)?"
Me: "May I know who it is?"
Female voice: "I'm calling from ICICI Bank."
Me (not wishing to throw an unwanted salesperson at him): "What is it about?"
Female voice: "He has an ICICI credit card and..."
Me: "But he has never used that card." (The card in question arrived about two years ago and was never used.)
Female voice: "Yes, I know. He's our customer and I wanted to ask him what card he's using, and other details."
Me: "But why do you want to know?"
Female voice: "It's my job, ma'am."
Me: "Of course, but why do you need these details?"
Female voice: "He's a customer, ma'am. Sometimes customers change their address and other details..."
Me (interrupting): "He's not your customer, he has never used the card. Why should he tell you his address?"
Female voice: "I want to speak to him, ma'am. I don't want to speak to you."
Me (speaking calmly, too suprised to be angry): "Do you receive any sort of training? Aren't you trained in politeness?"
Female voice: "I don't want to speak to you."

1 comment:

Masood said...

What a sales call!!!! ICICI are going to be proud of such 'engaging' sales persons!